I’m a digital product designer with a decade of experience building simple and intuitive solutions to complicated problems.
I believe in strategic design driven by curiosity, empathy, and data. I’m devoted to craft, collaboration, and championing the real humans on the other side of the screen.
I’ve been a Senior Product Designer at DispatchHealth since August 2021.
DispatchHealth delivers on-demand, in-home healthcare. Essentially, we're an urgent care that comes to your home.
I lead end-to-end design strategy and implementation for our Patient team, building world-class experiences for patients to schedule, check-in, and monitor their care, as well as internal tools to support the patient journey. These experiences collectively have driven revenue growth as well as cost savings for the business.
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Previously at Applause (QA testing dev tools), PowerReviews (e-commerce review platform), and Inventables (design tools for makers).
Assisted Onboarding
2021-2022
End-to-end redesign of Dispatch’s internal tool used to onboard and schedule patients over the phone.
Online Self-Scheduling
2023
End-to-end design of a self-service tool for patients to schedule care without requiring a phone call.
Patient Journey
2022-2023
Journey mapping and information architecture for all patient needs.
Insurance Restructure
2022
Complete overhaul of how Dispatch handles health insurance, both internally and patient-facing.
2020
A no-code tool for creating and managing automated software tests.
Applause Quality Score
2019
A credit score for software quality.