I’m a digital product designer with a decade of experience building simple and intuitive solutions to complicated problems.
I believe in strategic design driven by curiosity, empathy, and data. I’m devoted to craft, collaboration, and championing the real humans on the other side of the screen.
Let's connect!
I’ve been a Senior Product Designer at DispatchHealth since August 2021.
DispatchHealth delivers on-demand, in-home healthcare. Essentially, we're an urgent care that comes to your home.
I lead end-to-end design strategy and implementation for our Patient and Partner teams, building world-class experiences for patients and healthcare systems to schedule, check-in, and monitor their care. These experiences have driven multi-million dollar revenue impact as well as cost savings for the business.
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Previously at Applause (QA testing dev tools), PowerReviews (e-commerce review platform), and Inventables (design tools for makers).
Assisted Onboarding
2021-2022
End-to-end redesign of Dispatch’s internal tool used to onboard and schedule patients over the phone.
Online Self-Scheduling
2023
End-to-end design of a self-service tool for patients to schedule care without requiring a phone call.
Patient Journey
2022-2023
Journey mapping and information architecture for all patient needs.
Insurance Restructure
2022
Complete overhaul of how Dispatch handles health insurance, both internally and patient-facing.
2020
A no-code tool for creating and managing automated software tests.
Applause Quality Score
2019
A credit score for software quality.